Greenmark IT

General Terms and Conditions and Customer Information

I. General Terms and Conditions


§ 1 Basic Provisions
(1) The following terms and conditions apply to contracts that you conclude with us as the provider (Greenmark IT GmbH) via the website www.do.de or www.resellerinterface.com. Unless otherwise agreed, the inclusion of any of your own terms and conditions is hereby rejected.

(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or self-employed professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their self-employed professional or commercial activity.


§ 2 Registration as a User
Registration as a user is required in order to book and use our services. Registration is free of charge and does not create any obligations. As part of the registration process, a user account will be created using the email address you provide and the password you choose.

§ 3 Top-Up of Credit
(1) Unless otherwise agreed, topping up credit is required for the booking and/or payment of our internet services. By displaying the offer to top up credit in the customer area (login), we make you a binding offer to conclude a contract.

(2) The contract for topping up credit is concluded via the online order form as follows: In the customer area (login), you can access the online order form. In the online order form, you select the desired amount and payment method; finally, all data relating to the credit top-up is displayed as an order summary.

If you use an instant payment system as the payment method (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort), you will either be directed to the order summary page in our online shop or redirected to the website of the provider of the instant payment system. If you are redirected to the respective instant payment system, you make the relevant selection or enter your data there. Finally, the order data is displayed to you as an order summary either on the website of the provider of the instant payment system or after you have been redirected back to our online shop.

Before submitting the order, you have the opportunity to review all information again, amend it, or cancel the order. By submitting the order via the corresponding button, you declare your legally binding acceptance of the offer, whereby the contract for topping up credit is concluded.

(3) Order processing and the transmission of all information required in connection with the conclusion of the contract are carried out partly by automated email. You must therefore ensure that the email address you have provided to us is correct, that receipt of emails is technically possible, and, in particular, that it is not prevented by spam filters.

(4) Performance of the service (activation of the ordered credit) shall take place within 2 days after conclusion of the contract (in the case of agreed advance payment, only after the time of your payment instruction).

(5) The topped-up credit may only be used for booking and/or paying for our internet services. After termination of the contract, you are entitled to reimbursement of any remaining credit. A payout of topped-up credit during the term of the contract is excluded. For consumers, this only applies insofar as the withdrawal period has expired or the right of withdrawal has lapsed.

§ 4 Conclusion of the Contract
(1) We provide you with internet services, in particular web hosting and server hosting (hereinafter collectively referred to as “Web Hosting”) and domains. The scope of services results from the service package you have booked and the service description specified in the respective offer. By posting the respective service offer on our website, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the service description.

(2) The contract for the provision of internet services is concluded via the online shopping cart system as follows: The services intended for booking are configured and placed in the “shopping cart”. You can access the “shopping cart” at any time via the corresponding button in the navigation bar and make changes there at any time. After clicking the “Checkout” or “Proceed to Order” button (or similar designation), you enter your personal data and payment terms. Finally, all order data is displayed to you as an order summary.

If you use an instant payment system as the payment method (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort), you will either be directed to the order summary page in our online shop or redirected to the website of the provider of the instant payment system. If you are redirected to the respective instant payment system, you make the relevant selection or enter your data there. Finally, the order data is displayed to you as an order summary either on the website of the provider of the instant payment system or after you have been redirected back to our online shop.

Before submitting the booking, you have the opportunity to review all information again, amend it (including by using the “back” function of the internet browser), or cancel the booking. By submitting the booking via the corresponding button, you declare your legally binding acceptance of the offer, whereby the contract is concluded.

(3) Order processing and the transmission of all information required in connection with the conclusion of the contract are carried out partly by automated email. You must therefore ensure that the email address you have provided to us is correct, that receipt of emails is technically possible, and, in particular, that it is not prevented by spam filters.

§ 5 Provision of Services for Web Hosting, Obligations
(1) Our service obligations are determined by the service description of the respective Web Hosting offer.
Unless otherwise agreed, performance of the service (activation of the booked service package, transmission of the access data) shall take place within 2 days after conclusion of the contract (in the case of agreed advance payment, only after the time of your payment instruction).

(2) Insofar as we grant you full and sole administrative rights to the servers provided as part of the Web Hosting service, you are solely and exclusively responsible for the administration and security of your server.
You are obliged to install necessary security software, to keep yourself constantly informed about known security vulnerabilities, and to independently close such vulnerabilities. The installation of maintenance programs or other software that we provide or recommend does not release you from this obligation.
(3) If we provide software, you receive a non-exclusive right to use the software provided for the duration of the contract. You are obliged to comply with the respective license terms.

(4) You are furthermore obliged to configure and manage your server in such a way that the security, integrity, and availability of networks, other servers, software, and third-party data are not endangered. In particular, you are prohibited from using the server to send spam emails and carry out (D)DoS attacks or from operating open mail relays and other systems on the server through which spam emails and (D)DoS attacks can be distributed. In the event of violations, we reserve the right to disconnect the server from the network without prior notice and to terminate the contract without notice.

(5) You are not entitled to have the same IP address assigned to the server for the entire duration of the contract. We reserve the right to change the IP address where technically or legally necessary and to assign you a new IP address in this context.

(6) We reserve the right to adapt the hardware and software used to provide the services to the current state of the art and to notify you in due time of any additional requirements that may result from this for the content you have stored on our servers. We undertake to make such adjustments only within a reasonable framework for you and taking your interests into account.

(7) We provide our services with an average monthly availability of 99%, unless a different availability is specified in the respective service offer. Periods of downtime due to regular or occasional maintenance are included in this figure. Excluded from this are periods during which the server is not accessible due to technical or other problems beyond our control (force majeure, fault of third parties, etc.).

§ 6 Domain Administration
(1) In procuring and/or maintaining domains, we act merely as an intermediary between you and the registration authorities. In this respect, we owe only the preparation and submission of a fully completed application for registration of the domains requested by you in accordance with the requirements of the respective registration authority (e.g. DENIC eG, ICANN). No guarantee can be given for the transfer, allocation, or continued existence of domains in your favor; in this respect, the registration conditions of the registration authorities shall apply. You guarantee that the domain applied for by you or already registered for you does not infringe any third-party rights. You are also obliged to notify us without undue delay of any loss of your domain (cf. § 8 of these GTC).

(2) We are entitled to activate a domain only after payment of the agreed fees. Likewise, after termination of the contract, we may refuse to release the domain until you have fulfilled all payment obligations arising from the contract towards us.

§ 7 Domain-Safe
(1) The provider offers the fee-based software “Domain-Safe” as an additional service. The software can be booked separately as a module and is not mandatory for the services pursuant to § 6. Our specific service obligations and the prices are set out in the service description of the Domain-Safe offer and in the offer itself.

(2) Domain-Safe is linked to the contract for domain administration (cf. § 6 of these General Terms and Conditions) and may only be used if services pursuant to § 6 of these General Terms and Conditions are being obtained. If the service under § 6 ends, the Domain-Safe service also ends.

(3) Domain-Safe may be terminated separately and independently of the contractual relationship pursuant to § 6 of these General Terms and Conditions before its scheduled end. Payments already made will not be refunded. Further details are set out in the service description for “Domain-Safe”. The provisions of § 11 apply accordingly.

§ 8 Further Obligations on Your Part
(1) You must inform us without undue delay of any change to the data required for performance of the contract. Passwords and other access data must be kept strictly confidential. (2) You are obliged to design your domain and the content accessible under it in such a way that excessive strain on our servers is avoided, for example through scripts that require high computing power or use an above-average amount of memory. We are entitled to exclude you or third parties from accessing websites or servers that do not meet the above requirements. You will be informed without undue delay of such a measure. (3) You warrant that your domains and the content accessible under them do not violate statutory provisions or accepted principles of morality and do not infringe any third-party rights. This applies in particular to legal provisions concerning provider identification, copyright, trademark rights, personal rights, and other protective rights, distance selling law, competition law, criminal law, and data protection law. We are not obliged to review your domains and the content accessible under them for possible legal violations. Upon becoming aware of legal violations or impermissible content, we are entitled to block the content and make the respective domain inaccessible. You will be informed without undue delay of such measures. You shall indemnify us against all claims arising from a breach of the above obligations for which you are responsible. This also includes the costs of our necessary legal defense, including all court and attorney’s fees. The Greenmark IT GmbH Anti-Abuse Policy applies accordingly and is expressly made part of these General Terms and Conditions; available at: https://www.greenmark-it.de/en/terms/abuse-policy.

(4) Unless otherwise stated in the respective offer, you must create backup copies of all data that you upload to our servers yourself on separate storage media. We are not responsible for creating backup copies. In the event of data loss, you shall upload the relevant data again to our servers free of charge.

(5) If a specific data transfer volume (traffic) has been agreed, you are obliged to ensure that this traffic is not exceeded. Traffic is generally to be treated on a “fair use” basis.


§ 9 Dissemination of Terrorist Content Using Our Services
(1) The dissemination of terrorist content using our services is prohibited.

(2) Terrorist content within the meaning of Regulation (EU) 2021/784 on addressing the dissemination of terrorist content online (TCO Regulation) means one or more of the following materials that contain or effect the following: a) incitement to the commission of one of the offences listed in Article 3(1)(a) to (i) of Directive (EU) 2017/541, where such material directly or indirectly advocates the commission of terrorist offences, for example through the glorification of terrorist acts, with the associated danger that one or more such acts may be committed; b) solicitation of a person or group of persons to commit one of the offences listed in Article 3(1)(a) to (i) of Directive (EU) 2017/541 or to contribute to the commission thereof; c) solicitation of a person or group of persons to participate in the activities of a terrorist group within the meaning of Article 4(b) of Directive (EU) 2017/541; d) instruction in the making or use of explosives, firearms, or other weapons or harmful or hazardous substances, or instruction in other specific methods or techniques, for the purpose of committing one of the terrorist offences listed in Article 3(1)(a) to (i) of Directive (EU) 2017/541 or contributing to the commission thereof; e) a threat to commit one of the offences listed in Article 3(1)(a) to (i) of Directive (EU) 2017/541.

(3) In order to identify terrorist content and take action against the public dissemination of such content using our services, we apply the following procedure:

1. Information about suspicious or prohibited content that is publicly disseminated using our services is communicated to us via the reporting system established for this purpose. The report must be submitted electronically to the contact point specified in the legal notice.
2. If the matter concerns a removal order issued by the competent authority, we shall comply with it no later than one hour after receipt of the removal order, provided that the order does not contain obvious errors or insufficient information. We shall then inform the competent authority and you without undue delay of the measures we have taken to implement the removal order.
3. If the matter does not concern a removal order issued by the competent authority, we shall review the relevant content to determine whether it constitutes public dissemination of terrorist content using our services. For this purpose, we may make use of automated means where appropriate.
4. In the event that public dissemination of terrorist content exists, we shall take measures to stop its dissemination as quickly as possible. In particular, the following measures are available to us, which we shall apply at our own discretion and with due care:
- hiding or removing content,
- deactivation of functions of our service,
- blocking your customer account,
- preventing your access to our services.

5. We shall inform the competent authority and you without undue delay of the measures we have taken against the dissemination of terrorist content.

(4) You have the opportunity to lodge a complaint against the measures taken by us against you and to request restoration of content that has been removed or blocked. The complaint must be lodged within one month after you have received the information pursuant to paragraph 3 no. 5. The complaint must state the reasons and must be sent by email to the contact point specified in the legal notice. We shall then review the complaint and notify you of the result of our review within two weeks of receipt of the complaint. If, after reviewing the complaint, it turns out that the measures taken by us were unlawful, we shall revoke the measures and restore the relevant content. If, after reviewing the complaint, it turns out that the measures taken by us were lawful, we shall inform you accordingly and state the reasons for this decision.

§ 10 Moderation of content
(1) The publication of unlawful content using our services is prohibited.

(2) We reserve the right to take measures against you if unlawful content is published or otherwise made accessible via your domain (hereinafter referred to as “Moderation”). You are solely responsible for unlawful content published or made accessible via your domain.

(3) Unlawful content includes, in particular, content
- that violates applicable copyright, trademark, and competition law,
- the publication of which constitutes a criminal offence or an administrative offence,
- that violates applicable data protection regulations or the obligation to provide provider identification,
- that is racist, discriminatory, insulting, or glorifies violence, or otherwise violates personality rights or other fundamental rights,
-that is harmful to minors or glorifies violence.

(4) In order to identify unlawful content and take action against the public dissemination of such content using our services, we apply the following procedure:

1. Users of your domain and third parties may provide us with information about allegedly unlawful content that is published or otherwise made accessible via your domain via the reporting system established for this purpose. Reports shall be submitted electronically to the contact point specified in the legal notice pursuant to Regulation (EU) 2022/2065, via the contact form provided by us for this purpose, or via other electronic means of communication made available by us.
2. We then review whether the content concerned constitutes unlawful content within the meaning of paragraph 3. This review is generally carried out by humans and may, where appropriate, be supported by automated means using algorithmic decision-making.
3. If our review shows that the relevant content is unlawful within the meaning of paragraph 3, we shall take measures to stop its dissemination as quickly as possible. In particular, the following measures are available to us, which we shall apply at our own discretion and with due care:

- hiding or removing the relevant content,
- deactivation of functions of our service,
- blocking your customer account,
- preventing your access to our services,
- termination of the contractual relationship existing with you. When applying such measures, we shall act carefully, objectively, and proportionately, taking into account the rights and legitimate interests of all parties involved as well as their fundamental rights, such as the right to freedom of expression, the freedom and pluralism of the media, and other fundamental rights and freedoms.

4. If we take measures against you pursuant to no. 3, we shall, within the framework of our legal obligations, inform you of the measures and provide a statement of reasons.

(5) You have the opportunity to lodge a complaint against the measures taken by us against you and to request restoration of content that has been removed or blocked and/or revocation of the measures taken against you. The complaint must be lodged within one month after you have received the information pursuant to paragraph 4 no. 4. The complaint must state the reasons and must be sent by email to the contact point specified in the legal notice pursuant to Regulation (EU) 2022/2065. We shall then review the complaint and notify you of the result of our review within two weeks of receipt of the complaint. If, after reviewing the complaint, it turns out that the measures taken by us were unlawful, we shall revoke the measures and restore the relevant content. If, after reviewing the complaint, it turns out that the measures taken by us were lawful, we shall inform you accordingly and state the reasons for this decision.


§ 11 Data Protection, Data Processing
(1) Insofar as you are an entrepreneur within the meaning of § 1(2) of these GTC and we are able to access personal data of you or your customers or from your sphere, we shall act exclusively as a processor and shall process and use such data only for the performance of the contract. The data protection requirements shall be agreed between the parties within the framework of a data processing agreement (annex). Due to differing requirements, the data processing agreement is provided by you using the data processing configurator made available by us. As the customer, you are under an obligation to cooperate by generating the data processing agreement via the aforementioned configurator.

(2) Insofar as we act within the scope of the “Domain Administration” service, we shall transfer your data to international registration authorities where instructed and necessary. This may involve transfers to third countries. Further information can be found in our Privacy Policy.

§ 12 Term of Contract, Termination
(1) The contract concluded between you and us has the term specified in the respective offer, hereinafter referred to as the “Initial Term”. An Initial Term of more than 2 years cannot be agreed.
(2) If the contract is not terminated by either party one month before expiry of the Initial Term (unless a shorter period is stipulated in the respective offer), it shall be tacitly extended for an indefinite period. The extended contractual relationship may be terminated at any time with one month’s notice (unless a shorter period is stipulated in the respective offer).
(3) If, upon termination of the contractual relationship, you do not simultaneously instruct deletion of the domain, we are entitled to return the domain to the competent registration authority after expiry of a reasonable period. In this case, we point out that you may remain liable to pay remuneration to the registration authority.
(4) The right to terminate without notice for good cause remains unaffected. In particular, we have an extraordinary right of termination in the event of repeated breaches of your obligations under these GTC. In the event of extraordinary termination by us, you are obliged to pay damages.
(5) Any termination must be declared and transmitted either in text form (e.g. email) or via the cancellation button integrated into our website (“Cancel contracts here” or similar designation).

§ 13 Special Provisions Regarding Offered Payment Methods
(1) Payment via Klarna In cooperation with the payment service provider Klarna Bank AB (publ) (Sveavägen 46, 111 34 Stockholm, Sweden; “Klarna”), we offer the following payment options. Payment is made in each case to Klarna:
- Sofortüberweisung (“Pay Now”) Further information about Klarna and Klarna’s terms of use for Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/user and https://www.klarna.com/de/.

(2) SEPA Direct Debit If payment is made by SEPA direct debit, you authorize us, by granting the corresponding SEPA mandate, to collect the invoice amount from the specified account. The direct debit will be collected within 10 days after conclusion of the contract. The period for sending the pre-notification is shortened to 5 days before the due date. You are obliged to ensure sufficient funds are available in the account on the due date. In the event of a returned direct debit due to your fault, you shall bear the resulting bank charges.

§ 14 Right of Retention
You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.

§ 15 Liability
(1) We shall be liable without limitation in cases of intent or gross negligence, injury to life, body, or health, under the provisions of the German Product Liability Act, and to the extent of any guarantee assumed by us.
(2) In the event of a slightly negligent breach of an essential contractual obligation (cardinal obligation), our liability shall be limited to the foreseeable damage typical for the contract. Essential contractual obligations are obligations that arise from the nature of the contract and the breach of which would jeopardize the achievement of the purpose of the contract, as well as obligations that the contract imposes according to its content for the achievement of the purpose of the contract, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contractual partner may regularly rely.
(3) In the event of a breach of non-essential contractual obligations, liability for slightly negligent breaches of duty is excluded.
(4) We do not assume any liability for the availability, continued existence, or permanent usability of domain names insofar as restrictions or loss of the domain are solely due to measures, decisions, or regulations of registries, registrars, ICANN, dispute resolution procedures (in particular UDRP, URS), official orders, or court decisions for which we are not responsible and over which we have no influence.
(5) In all other respects, reference is made to § 8. We assume no liability for the infringement of third-party rights insofar as the damage was caused by you.

§ 16 Choice of Law, Place of Performance, Jurisdiction
(1) German law shall apply. In the case of consumers, this choice of law shall apply only insofar as the protection granted by mandatory provisions of the law of the state of the consumer’s habitual residence is not withdrawn (principle of favorability).

(2) The place of performance for all services arising from the business relationships existing with us as well as the place of jurisdiction shall be our registered office, provided that you are not a consumer but a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your place of residence or habitual residence is unknown at the time legal action is commenced. This does not affect the right to also bring proceedings before a court at another statutory place of jurisdiction.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.



II. Customer Information



1. Identity of the Seller
Greenmark IT GmbH

Leinstraße 3
31061 Alfeld (Leine)
Germany
Telephone: +49 (0) 5181 8 55 37 - 0
E-Mail: info@greenmark-it.de

Alternative dispute resolution: The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards.

2. Information on the Conclusion of the Contract The technical steps for concluding the contract, the conclusion of the contract itself, and the correction options are governed by the provisions “Conclusion of the Contract” in our General Terms and Conditions (Part I).
3. Contract Language, Storage of Contract Text 3.1. The contract language is German. 3.2. We do not store the full text of the contract. Before submitting the order via the online shopping cart system, the contract data can be printed out using the browser’s print function or saved electronically. After receipt of the order by us, the order data, the legally required information for distance contracts, and the General Terms and Conditions will be sent to you again by email. 3.3. In the case of requests for quotations outside the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g. by email, which you can print out or save electronically.
4. Essential Characteristics of the Goods or Services The essential characteristics of the goods and/or services can be found in the respective offer.
5. Prices and Payment Terms 5.1. The prices stated in the respective offers and the shipping costs represent total prices. They include all price components including all applicable taxes. 5.2. If delivery is made to countries outside the European Union, additional costs not attributable to us may arise, such as customs duties, taxes, or money transfer fees (bank transfer or exchange rate fees charged by credit institutions), which must be borne by you. 5.3. You must bear any money transfer costs incurred (bank transfer or exchange rate fees charged by credit institutions) in cases where delivery is made to an EU Member State but payment was initiated outside the European Union. 5.4. You must bear any money transfer costs incurred (bank transfer or exchange rate fees charged by credit institutions) in cases where our service is provided in an EU Member State but payment was initiated outside the European Union. 5.5. The payment methods available to you are indicated under a correspondingly labeled button on our website or in the respective offer. 5.6. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due for payment immediately. 5.7. With the contract confirmation or at the start of each further billing period, you will receive an invoice by email for the fees incurred.
6. Statutory Liability for Defects The statutory rights relating to liability for defects apply.
7. Contract Term / Termination Information on the term of the contract and the termination conditions can be found in the provision “Contract Term / Termination for Subscription Contracts” in our General Terms and Conditions (Part I) and in the respective offer.

These General Terms and Conditions and customer information were prepared by lawyers of Händlerbund specializing in IT law and are continuously reviewed for legal compliance. Händlerbund Management AG guarantees the legal security of the texts and is liable in the event of warnings. Further information can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.

Last updated: 24.03.2026